A patient comes to a hospital for specialised, intensive solution for a disease or illness. The entire spectrum of response to a patient is diagnosis, treatment, recuperation. Included in this spectrum is understanding, empathy and compassion. The sum total of this spectrum is PATIENT SAFETY. Nothing captures the essence of this more than one word does: SAFETY.
To that end, the entire hospital is calculated to provide each and every patient with the following ‘safetys’:
The SAFETY of quick and effortless admission
The SAFETY of rapid and accurate diagnosis
The SAFETY of efficient and efficacious treatment
The SAFETY of thorough and comfortable convalescence
The SAFETY of quick and timely discharge
The SAFETY of repeated access to hospital personnel for follow-up and assurance
The SAFETY of being charged reasonably, transparently and conveniently
Many of these SAFETYS are experienced by the patient first-hand at the hands of the nurses and Doctors. The nurses spend the most time with the patient and, more often than not, are the highest patient experience of the entire hospital’s excellence, expertise and empathy. Patients quickly form deep, unspoken bonds with their nurses, and even though their stay is short, these bonds are very deep and very important. That is why AHI nurse training pays so much importance to their ‘bedside manner’, and that is why AHI nurses are in such high demand.
It does not take too much imagination to understand the chaos and the pain that a nurse can cause if the nurse walks out on patients, some of them dependant on life-saving equipment and medicine. Any professionally-minded nurse would do everything in their power to be available to their patient. Patients relax and cooperate in the healing process when their nurse is in view. The physical presence of the nurse alone is of incalculable importance. Their duties are so critical: monitoring of vital signs, administration of life-saving medicines, alertness, watchfulness, and the power to summon the doctor at the right time.
To walk out of the hospital and abandon a patient who is at a critical stage of treatment or convalescence …. This is the deepest violation of the Hippocratic Oath and the Nurse’s Oath. (“To care for the sick without bias and not to abandon them”).
This is, again, an appropriate moment to express AHI’s gratitude to the 50 doctors and consultants, and the 50 nurses, who spent 96 straight hours at AHI, faithful to their patients, ensuring that medical care and attention to all patients continued seamlessly. This is professional dedication of the highest order, a dedication that fully understands that the only acceptable end of all effort is encapsulated in two words: PATIENT SAFETY.
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